Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Information Systems Security, File Systems, Microsoft Windows, Network Architecture, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Application Security, Computer Hardware, Technical Support, Software Installation, Operating Systems
Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Peripheral Devices, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Desktop Support, System Support, Network Protocols, Encryption, Software Development Life Cycle, Professional Networking, Cloud Storage, Information Technology, Cloud Computing, Interviewing Skills
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Administration, Network Protocols, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A person sits with their phone and laptop looking for the best-paying technology jobs available.](https://images.ctfassets.net/wp1lcwdav1p1/66rb3s4FvfDYDTvsFeL86l/6df636ce1d5c769cd0c2fa27daec1489/GettyImages-1140447702.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A potential employer sits at a meeting table and smiles at a prospective employee holding their information technology resume.](https://images.ctfassets.net/wp1lcwdav1p1/zJ1JKsL5lkOGRsNA2HrQa/60a6276e47701363003e0f37f421fd4a/GettyImages-1144541711.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man works at a desk on a laptop computer.](https://images.ctfassets.net/wp1lcwdav1p1/58NFkIkB7phXb5Y8g1tX9c/49a04430fca3c3f7ff8ff84b73350906/iStock-660586498.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A solutions engineer presents a slide show to their coworkers.](https://images.ctfassets.net/wp1lcwdav1p1/BpDh56lbuFcoY9Rkge5sA/b9ded472eadd8e28272b8d929d1ee869/GettyImages-1441650542.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT manager helps her colleague solve a network issue on a desktop computer.](https://images.ctfassets.net/wp1lcwdav1p1/5qHx9sdeITti8xaQC9yDrE/8a7a1d5ddf483ac15054111d2af4d431/GettyImages-2156387611.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist is using a shell script on their laptop.](https://images.ctfassets.net/wp1lcwdav1p1/1BWk9oAm7RbjHc7rhjq7Uu/c638b41cc0399565166cdafe75ae8b51/4Zlq48Hb.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Three people stand around a computer in a server room.](https://images.ctfassets.net/wp1lcwdav1p1/1nwhSPFfFihVOMIDLhUV4I/26f36a56baab3a8669f3a849f56ef126/GettyImages-672157207.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[FEATURED IMAGE] A computer support specialist wearing a headset looks ahead at a desktop computer screen.](https://images.ctfassets.net/wp1lcwdav1p1/KioI6gaX3jUsQ2WhaqE5L/a820f8a85dc4f34969e273ef18651cd6/GettyImages-2196353222.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist is sitting outside on a lounge chair reading about PGP on their tablet.](https://images.ctfassets.net/wp1lcwdav1p1/41VdyvKtkarGq64lwMmIz5/d269258bdba227f1c9cd1b92e3802bad/b4gJ7fvy.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist is on their laptop taking notes on FAT32.](https://images.ctfassets.net/wp1lcwdav1p1/7EfkvnKjbASVJJAcfrGJyU/adbe472ade1ce1c92605c01aebff6aeb/0a6xMFzT.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist is on a balcony using their laptop to learn about IPv6.](https://images.ctfassets.net/wp1lcwdav1p1/7B2EUNY2Tw5BgXnkQwy2FE/c89c760379a9290ec3e0beb2b6948637/tdaOTEln.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A learner is on their laptop learning about LDAP and how it works.](https://images.ctfassets.net/wp1lcwdav1p1/3OjazONWhRzfVoAewndo79/970716841dcdf1f13596c583073e3b03/gtByy1Po.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
